Terms & Conditions

Last Updated: February 10, 2026

Welcome to Linktrotech. By accessing our website, purchasing our “Digital Sawdust” (developer assets), or ordering physical hardware, you agree to be bound by the following terms and conditions. These terms comply with the Digital Commerce Operational Guidelines 2021 and applicable laws of Bangladesh.

1. Definitions

  • “We/Us/Our”: Refers to Linktro Tech (and its operators).
  • “You/Customer”: The individual or entity using our services.
  • “Digital Sawdust”: Downloadable digital products such as UI Kits, code snippets, cheat sheets, and templates.
  • “Physical Goods”: Tangible hardware items like mice, keyboards, or night lights.
  • “Services”: Custom development or design work performed by our team.

2. Account & Registration

To access certain features, you may need to register an account. You agree to:

  • Provide accurate, current, and complete information (Name, Email, Phone).
  • Maintain the security of your password.
  • Notify us immediately of any unauthorized use of your account.
  • Data Consent: By registering, you explicitly consent to the storage of your basic profile data for order processing, in accordance with our Privacy Policy.

3. Order & Payment Policy

We strictly adhere to Bangladesh Bank’s regulations regarding advance payments.

3.1 For Digital Products (“Ready-to-Ship”)

  • Since digital files are delivered instantly, 100% advance payment via bKash, Nagad, or Card is accepted.
  • Download links are automatically sent to your email immediately upon payment confirmation.

3.2 For Physical Products (In-Stock)

  • If the item is in stock, 100% advance payment is accepted.
  • We guarantee handover to the courier service within 48 hours of payment. You will receive a tracking ID via SMS/Email.

3.3 For Pre-Orders & Custom Services

  • For items not in stock or custom development projects (e.g., website building), we accept a maximum of 10% advance payment as a booking fee.
  • The remaining balance is due upon delivery or completion of agreed milestones.
  • Exceptions apply only if transacting through a Bangladesh Bank-approved Escrow Service.

4. Delivery Policy

4.1 Delivery Timelines

  • Digital Goods: Instant delivery via email/account dashboard.
  • Physical Goods (Inside Dhaka): Delivered within 5 days.
  • Physical Goods (Outside Dhaka): Delivered within 10 days.

4.2 Failed Delivery If we fail to deliver within these timelines due to our fault, you are entitled to a full refund.

5. Returns & Refund Policy

5.1 Digital Products Due to the nature of downloadable assets, all sales of “Digital Sawdust” are Final and Non-Refundable, with the following exceptions:

  • The file is corrupted or technically defective.
  • The product description was materially inaccurate.
  • Refund requests for digital items must be made within 48 hours of purchase.

5.2 Physical Products We offer a 14-Day Return Policy for physical hardware if:

  • The item is unopened, unused, and in original packaging.
  • The item arrived damaged or defective (DOA).
  • You must notify us within 48 hours of delivery for damaged goods.

5.3 Refund Timeline Approved refunds will be processed to your original payment method (or bank account) within 7–10 days. We do not offer “Store Credit” unless explicitly requested by you.

6. Intellectual Property (License Agreement)

When you purchase “Digital Sawdust” (UI Kits, Code), you are buying a License to Use, not ownership of the code.

  • Personal License: You may use the asset in personal projects or one (1) commercial client project.
  • Prohibited: You strictly cannot resell, redistribute, or sub-license our source files “as-is” on other marketplaces (e.g., selling our UI Kit on ThemeForest).

7. Privacy & Data Rights

  • Data Minimization: We only collect data necessary for order fulfillment (Name, Address, Email). We do not store payment card details; these are handled by our secure payment gateway.
  • Right to Erasure: You may request the deletion of your account and personal data by emailing [Your Email Address]. We will process this within 72 hours, retaining only transaction records required by NBR (Tax Authority) for 6 years.

8. Governing Law & Complaints

These terms are governed by the laws of Bangladesh.

  • Complaint Handling: We are committed to resolving complaints within 72 hours.
  • Contact: For any legal or order-related disputes, please contact our Compliance Officer:
    • Name: [Your Name]
    • Email: [Your Support Email]
    • Phone: [Your Support Phone Number]
    • Trade License: [Your Trade License Number]
    • DBID: [Your DBID Number]